Business Communication MCQS Past Papers solved pdf download online B.Com Part-2 Past Papers
1.Term_____________ is a two way process.
2.Effective business communication is the ____________ of every organization.
C. Life Blood
3.Term_____________ in business has increased the importance of communication to a great extent.
4.Term____________ communication has permanent record.
D. Non Verbal
5.In written communication, the feedback is ___________.
6.Term__________ communication has less technical and complex information.
D. Non verbal
7.Term__________ contribute 55% in the judgement of you.
D. Non verbal clues
8.Body language is also called ____________.
9.Blue and Yellow convey ___________ feelings.
10.Term_________ is called proximics.
A. Body Language
B. Space Language
C. Colour Language
11.Every message begins with ____________.
12.Communication process includes ________ components.
13.The receiver of the message is also known as the _______.
14.Term_______ indicates understanding or misunderstanding of the message.
15.Term________ is misunderstanding resulting from the missed meanings.
16.Capital, capacity and character are also known as three C’s of ______.
17.Term________ letters should be written with courtesy and consideration.
18.The use of “you-attitude” in ____ situations should be thoughtful.
19.The Use of “you” in a negative situation can be _____ by employing passive voice.
20.The collection series is a sort of ________.
21.Term______ is written to sell goods or services.
A. Inquiry Letter
B. Order Letter
C. Adjustment Letter
D. Sales Letter
22.The ________ function of a sales letter is to attract the reader’s attention.
23.A sales letter sent to dealers emphasizes on _______.
24.Term_______ is also important in arousing desire in the customer to buy a product.
25.In an effective sales letter, the desire of the buyer must be converted into a strong ________ .
26.In a sales letter the writer should offer special inducements to overcome the reader’s ________.
27.The main aim of ______ letters is to promote sales indirectly.
C. Sales Promotion
28.Letters granting credit are _____________ messages.
A. Good News
B. Bad News
29.The purpose of a sales promotion letter is to establish ______.
D. Good Will
30.A well-written resume attracts the attention of an ________.