Syllabus Office Management Communication Skills Service Matters

PUNJAB PUBLIC SERVICE COMMISSION LAHORE DEPARTMENTAL EXAMINATION AND
FINAL PASSING OUT EXAMINATION SYLLABUS

Paper-I
Office Management & Communication Skills
Marks 100
Course Outline
Part-A                         (40 Marks)
Office Management – an overview and basic components
(i)  Managerial skills (leadership, decision making, motivation, managing team etc.)
(ii)  Effective communication and presentation skills.
(iii)  Handling of official Papers/Filing System.
(iv)  Forms of official communication (Official Letter, D.O Letter, U.O, Memorandum,
Notifications, etc).
(v)  Managing / conducting meetings
(vi)  Minimizing stress.
Reference books:  (i)  Essential manager Manual by Robert Haller and Tim Hindle.
(ii)  Manual of Secretariat Instructions.

Part-B                       (60 Marks)
Noting and Drafting
(i)  Summary writing: for Chief Minister, Governor, Cabinet & Council of Common Interests.
(ii)  Noting and drafting: exercises.
(iii)  Preparation of briefs and notes (for CS, meetings, etc).
(iv)  Drafting of Legal Instruments such as comments and replies in writ petitions/human rights
cases, etc. Written statements, agreements, MoUs, Bills and rules.
Note: No reference material shall be provided in the examination

Paper-II
Service Matters
Marks 100
Course Outline
(i)  The Constitution of the Islamic Republic of Pakistan: Articles 4, 25, 27, 212 & 240 to 242.
(ii)  The Punjab Civil Servants Act 1974.
(iii)  The Punjab Service Tribunals Act 1974.
(iv)  The Punjab Government Servants (Conduct) Rules 1966.
(v)  The Punjab Employees Efficiency Discipline and accountability Act 2006.
(vi)  The Punjab Civil Servants (Appointment and Conditions of Service) Rules 1974.
(vii)  The Punjab Delegation of Powers (Relaxation of age) Rules 1961 & 1976.
(viii)  The Contract Appointment Policy 2004.
(ix)  The Re-employment Policy 2003.
(x)  The Promotion Policy 2010.
(xi)  Instructions regarding Performance Evaluation Reports.
Note: Reference material shall be provided in the examination

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